Privacy Policy

1. What Information We Collect

Account Information

• Name, email address, username, and password
• Payment information (securely processed by third-party providers like Stripe or PayPal—we don't store credit card numbers)
• Profile preferences and settings

Audio & Transcription Data

• Voice recordings when you use transcription features
• Audio files you upload (MP3, WAV, M4A, MP4, etc.)
• Text transcriptions and notes you create
• Voice notes you choose to save

Important: Your voice recordings contain biometric information under certain privacy laws. We handle this data with strict security measures.

Usage Information

• Device type, operating system, unique device identifiers
• IP address, browser type
• Features you use and how often
• App performance data and error logs

Cookies

We use cookies for authentication, preferences, and analytics. You can control cookies in your browser settings.

2. How We Use Your Information

We use your data to:

• ✓ Provide Services: Convert voice to text, store and sync your notes
• ✓ Improve the App: Enhance transcription accuracy and develop new features
• ✓ Customer Support: Respond to your questions and fix technical issues
• ✓ Communication: Send service updates and occasional promotional emails (you can opt out)
• ✓ Security: Prevent fraud, abuse, and protect user safety
• ✓ Legal Compliance: Meet legal obligations and enforce our Terms of Service

3. Your Audio is Private

• No humans listen to your recordings. All transcription is automated using AI.
• Audio recordings are encrypted during transmission and storage (AES-256 encryption)
• Temporary audio is automatically deleted within 7 days after transcription (unless you save it as a voice note)
• We never sell your data to third parties
• You can delete any audio file or transcription at any time
• We use third-party speech recognition services (Google Cloud, Microsoft Azure) under strict data protection agreements. These providers process your audio solely for transcription and do not use it for their own purposes.

4. How We Share Your Information

We do not sell your personal information. We only share data in these limited situations:

Service Providers

We work with trusted companies that help us operate:

• Cloud hosting (AWS, Google Cloud)
• Speech recognition (Google, Microsoft)
• Payment processing (Stripe, PayPal)
• Analytics (Google Analytics)

These providers are contractually required to protect your data.

Legal Requirements

We may disclose information if required by law, court order, subpoena, or to protect against fraud or illegal activity.

Business Transfers

If our company is acquired or merged, your information may transfer to the new owner under this same Privacy Policy.

With Your Consent

We share data when you explicitly direct us to (like sharing a note with someone).

5. Data Retention

• Account data: Kept while your account is active
• Audio files: Deleted within 7 days unless saved as voice notes
• Transcriptions: Kept until you delete them
• Usage data: Retained up to 2 years for analytics
• After account deletion: All data permanently deleted within 90 days (except where legally required)

6. Your Privacy Rights

You have the right to:

• ✓ Access your personal data
• ✓ Download all your transcriptions and notes
• ✓ Correct inaccurate information
• ✓ Delete your data or entire account
• ✓ Opt-out of marketing emails
• ✓ Object to certain data processing

To exercise these rights: Go to Account Settings or email privacy@notelyvoice.com. We'll respond within 30 days.

Regional Rights

For EU/UK Users (GDPR):

• Right to data portability and restriction of processing
• Right to lodge a complaint with your data protection authority
• Contact our Data Protection Officer: dpo@notelyvoice.com

For California Users (CCPA/CPRA):

• Right to know what data we collect and how we use it
• Right to request deletion
• Right to opt-out of data sales (we don't sell your data)
• Right to non-discrimination for exercising your rights

Other Regions: If you're in Australia, Canada, Brazil, or other jurisdictions with privacy laws, contact us for information about your specific rights.

7. Data Security

We protect your information with:

• Encryption: TLS/SSL for data in transit, AES-256 for stored data
• Secure servers: SOC 2 certified data centers
• Access controls: Multi-factor authentication and role-based access
• 24/7 monitoring: Continuous security monitoring and threat detection

While we use industry-standard security, no system is 100% secure. If a data breach occurs, we'll notify you within 72 hours as required by law.

8. Children's Privacy

Notely Voice is not intended for children under 13 (or 16 in the EU). We don't knowingly collect information from children. If you believe a child has used our app, contact us immediately at privacy@notelyvoice.com and we'll delete their data.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure these transfers comply with data protection laws using:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Your explicit consent where required

10. Third-Party Links

Our app may link to third-party websites. We're not responsible for their privacy practices. Please review their privacy policies before sharing information.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We'll notify you of significant changes via:

• Email notification
• In-app notice
• Website announcement

Continued use of the app after changes means you accept the updated policy.

12. Contact Us

Questions or concerns? We're here to help.

• General Inquiries: privacy@notelyvoice.com
• Customer Support: support@notelyvoice.com
• Data Protection Officer (GDPR): dpo@notelyvoice.com
• Mailing Address: [notelyvoice]

Legal Notices

• California "Shine the Light" Law: We don't share personal information with third parties for their direct marketing.
• Nevada Privacy Rights: We don't sell personal information as defined under Nevada law.
• Do Not Sell My Personal Information: We do not sell your data. Period.

By using Notely Voice you acknowledge that you've read and understood this Privacy Policy.